The Digital Picnic course and training booking Terms & Conditions


The following terms and conditions apply to any person registering for a workshop, eLearning, online course or custom training session with The Digital Picnic. All notifications of cancellations and requests for transfers must be sent via email to [I mean, we love you and everything, … but please don’t cancel via FB PM / IG DM, or any other method that means there’s every chance we might miss it, because then everyone’s miserable, and nobody wants that, yea?]


Access periods


Online Courses and eLearning –  You will have 12 months access to all modules and PDF files from your date of purchase.

Mentored eLearning – You will have 12 months access to all modules and PDF files from the date we begin the course

Virtual workshops – You will have 12 months access to all session recordings and PDF files or supporting learning from the date of the first session/s


Cancellations and Refunds


In-person workshops – If you are unable to attend your booked workshop, you are able to receive a credit note for the full amount paid if you give us at least 28 days notice before the date of your booked workshop. All workshop bookings are non-refundable. Credits issued will be valid for 12 months and can be redeemed on any in-person workshop or online training.

Online Courses –  Due to the digital nature of our online courses and programs we don’t offer refunds.


1:1 strategy sessions


These sessions are non-refundable. As soon as your session is booked and your questionnaire is filled out, we begin working on your session. Once your session has been created by our strategists, we cannot accomodate any changes so please ensure you’re providing accurate information in your questionnaire.

x2 attendees are welcome to join the session. If you would like any extra people to attend, please contact us ahead of your session date. Extra attendees will be booked where possible at a rate of $500 per person [plus GST]

A link to your session recording will be sent to you in the days following your session, please ensure this is downloaded and you keep a copy of this for your reference. We do not keep recordings of past sessions on file, these are deleted once we send you the link.


In-person/virtual workshops


The Digital Picnic reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. In the event of a course cancellation, we will offer you the option to transfer to another date, choose an online workshop instead or to receive your fee paid in credit for a future workshop booking. We are unable to compensate for any other costs incurred, such as flights and accommodation.

Transfers for in-person workshops are available for medical reasons only [and like the bossiest school mistress you’ve ever known, we’re gonna want a medical certificate, because nobody can run a business sellin’ social media workshops if errybody’s pulling out last minute with “headaches”] and notice must be given at least 48 business hours before the start-time of the course.

The Digital Picnic cannot accept responsibility for changes to work commitments or other personal circumstances. Only one transfer is allowed, and it must be used within 3 months of the original course date. A refund option is not offered on an already transferred course.

Substitutions – You may substitute another person in your place if you give us at least 24 hours notice before the start-time of the course/workshop or training session.  If you’re substituting, you’re in charge of organising that, and all parties will be required to e-mail us at so that we can start pre-workshop work / research [ok, … stalking!] on your substitution 😉

Non-Attendance [a.k.a the dreaded No-Show]. If you fail to attend a course, the course fee will not be refunded or transferred to another date. We will attempt to send you a 72-hour course reminder to your nominated email address, but cannot guarantee its delivery – it is your responsibility to remember the course dates you have registered for.

We’re your workshop facilitators, not yo’ Mum 😉

* hot tip? Once you’ve booked in, load that bad boy up to your iPhone calendar, proceed to set yourself an alarm x2 weeks before ye olde workshop day, … and then again 24 hours before.

At the heart and soul of it? If every person who dropped out of a workshop or booked training session with less than x2 hours notice received a full refund [like they so often request], and we subsequently honoured that? … we legitimately wouldn’t have a business within 3-6 months.

We teach really good social media, and we want you to learn from the best, so whilst the above sounds very school mistress’y and strict, it’s only because we love our little business, and we want it to keep on keeping on for as long as possible so that we’re, y’know, … always here teaching you really good social media.

Because that’s our jam.

And so that my friends? Is why we’re super strict with dropouts, and refunds, and all of the admin’y stuff above that takes up a great deal of our time.



The Digital Picnic, provides various courses, programs, and associated material for sale. By purchasing these products you are given immediate access to all the content for our courses, programs, and associated material (collectively the “Courses”) for your own personal use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Courses in any manner. You agree that the Courses you purchase or download may not be sold or redistributed without the express written consent of the Digital Picnic. You shall not create any derivative work based upon our course materials. Not following the above shall be a breach of these terms and conditions.

No refunds are given for a course you have ordered as you are immediately granted instant access to the materials. We clearly lay out what you will be getting from a particular course on the sales page before purchase, this will give you a full understanding of what to expect within the course. If you have any questions regarding any Courses you can contact prior to purchasing.



You are required to pay for courses in full at the time of purchase (unless taking part in a payment plan).


Payment Plans

For those signing up using our split payment / payment plan options:

By adding a course to your cart and completing a transaction using our pay in instalments methods you enter into a Payment Plan Agreement (hereinafter referred to as the “Agreement“)


  • This Payment Plan Agreement is entered into between The Digital Picnic Pty Ltd (hereinafter referred to as the “Creditor“) and purchaser (hereinafter refereed to as the “Debtor“) (collectively referred to as the “Parties“).


  • The Parties agree that the Debtor is to pay the Creditor the full amount of the course over the duration of the payment plan selected at time of checkout.
  • If this agreement is terminated early, you agree to pay the Creditor any outstanding amounts to complete the full amount of the course fee.


  • In case the Debtor fails to provide the payments as per the payment plans within a reasonable time, the creditor becomes entitled to declare the remaining amount immediately due and payable.
  • We may terminate your access to courses if your payment fails and we are unable to contact you to collect this.
  • The Creditor is not liable for any late payment fees or reclaimed failed payments.


  • This Agreement shall be governed by and constructed in accordance with the laws of Victoria, Australia.


  • In an event where any provision of this Agreement is found to be void and unenforceable by a court of competent jurisdiction, then the remaining provisions will be remaining to be enforced in accordance with the Parties’ intention.


  • Any dispute or disagreement whatsoever arising out of or in connection with this Agreement shall be submitted to the Victorian Civil and Administrative Tribunal (also known as ‘VCAT“) in accordance with and subject to the laws of Victoria, Australia.


  • By accepting the terms and conditions at the time of purchase you are indication your understanding of the arrangements. This confirmation will be effective for future years unless we advise you of any change.

Lifetime Access

Lifetime access is available as a paid add on to some of our Courses [As standard our courses are available in your student dashboard for 1 year]. For those opting into the lifetime access upgrade please note: Lifetime access refers to the lifetime of the course, not the lifetime of the purchaser or the The Digital Picnic. The Digital Picnic will take reasonable efforts to maintain the course. In the event the course is terminated, you’ll be given notice prior to termination during which time we’ll allow you time to download any materials availableThe Digital Picnic may have the right to terminate the lifetime agreement if the course materials are lost or damaged through acts of god, cyber attack or unforeseen digital asset failure.



Discounts received with bookings are valid for 30 days and exclude use on serviced sessions/courses. 


The information provided by The Digital Picnic is correct at the time of publication but may be subject to change. The Digital Picnic reserves the right to change dates, venue location, content or facilitators at its discretion, and to refuse to accept a booking.


SMS Marketing


The Digital Picnic Pty Ltd mobile message service (the “Service”) is operated by The Digital Picnic Pty Ltd (“The Digital Picnic ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Digital Picnic’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including updates, alerts, and information promotions, specials, and other marketing offers from and on behalf of The Digital Picnic via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Digital Picnic . Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time.Click the unsubscribe link in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Digital Picnic mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice