The Digital Picnic Workshop and Training Booking Terms & Conditions


The following terms and conditions apply to any person registering for a workshop, eLearning, online course or custom training session with The Digital Picnic. All notifications of cancellations and requests for transfers must be sent via email to [I mean, we love you and everything, … but please don’t cancel via FB PM / IG DM, or any other method that means there’s every chance we might miss it, because then everyone’s miserable, and nobody wants that, yea?]


Access periods


Online Courses and eLearning –  You will have 12 months access to all modules and PDF files from your date of purchase.

Mentored eLearning – You will have 12 months access to all modules and PDF files from the date we begin the course

Virtual workshops – You will have 12 months access to all session recordings and PDF files or supporting learning from the date of the first session/s


Cancellations and Refunds


In-person/virtual workshops – If you are unable to attend your booked workshop, you are able to receive a credit note for the full amount paid if you give us at least 28 days notice before the date of your booked workshop. All workshop bookings are non-refundable. Credits issued will be valid for 12 months and can be redeemed on any in-person workshop or online training.

Online Courses –  Due to the digital nature of our online courses and programs we don’t offer refunds.

1:1 strategy sessions – are non-refundable, we begin working on your session as soon as you hit send on that super detailed questionnaire we have you fill out – so our time investment begins way before the date of your booked session. A link to your session recording will be sent to you in the days following your session, please ensure this is downloaded and you keep a copy of this for your reference. We do not keep recordings of past sessions on file, these are deleted once we send you the link.


In-person/virtual workshops


The Digital Picnic reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. In the event of a course cancellation, we will offer you the option to transfer to another date, choose an online workshop instead or to receive your fee paid in credit for a future workshop booking. We are unable to compensate for any other costs incurred, such as flights and accommodation.

Transfers for in-person workshops are available for medical reasons only [and like the bossiest school mistress you’ve ever known, we’re gonna want a medical certificate, because nobody can run a business sellin’ social media workshops if errybody’s pulling out last minute with “headaches”] and notice must be given at least 48 business hours before the start-time of the course.

The Digital Picnic cannot accept responsibility for changes to work commitments or other personal circumstances. Only one transfer is allowed, and it must be used within 3 months of the original course date. A refund option is not offered on an already transferred course.

Substitutions – You may substitute another person in your place if you give us at least 24 hours notice before the start-time of the course/workshop or training session.  If you’re substituting, you’re in charge of organising that, and all parties will be required to e-mail us at so that we can start pre-workshop work / research [ok, … stalking!] on your substitution 😉

Non-Attendance [a.k.a the dreaded No-Show]. If you fail to attend a course, the course fee will not be refunded or transferred to another date. We will attempt to send you a 72-hour course reminder to your nominated email address, but cannot guarantee its delivery – it is your responsibility to remember the course dates you have registered for.

We’re your workshop facilitators, not yo’ Mum 😉

* hot tip? Once you’ve booked in, load that bad boy up to your iPhone calendar, proceed to set yourself an alarm x2 weeks before ye olde workshop day, … and then again 24 hours before.

At the heart and soul of it? If every person who dropped out of a workshop or booked training session with less than x2 hours notice received a full refund [like they so often request], and we subsequently honoured that? … we legitimately wouldn’t have a business within 3-6 months.

We teach really good social media, and we want you to learn from the best, so whilst the above sounds very school mistress’y and strict, it’s only because we love our little business, and we want it to keep on keeping on for as long as possible so that we’re, y’know, … always here teaching you really good social media.

Because that’s our jam.

And so that my friends? Is why we’re super strict with dropouts, and refunds, and all of the admin’y stuff above that takes up a great deal of our time.




Discounts received with bookings are valid for 30 days and exclude use on serviced sessions/courses. 


The information provided by The Digital Picnic is correct at the time of publication but may be subject to change. The Digital Picnic reserves the right to change dates, venue location, content or facilitators at its discretion, and to refuse to accept a booking.